FAQs
Please feel free to get in touch, if any of your questions are not covered below. Simply click on the red bubble in the bottom right corner or email us: hello@plantpetclub.co.uk
How do subscriptions work?
Depending on the choices you make while choosing your subscription plan, you will receive a plant in a stylish designer pot or 2 ‘naked’ plants (in grower pots), delivered to your door each month or quarter. Our subscription is designed as a program to put your plant related anxieties at ease. To start with, we’ll send you invincible plants and then slowly as we build your confidence we’ll start introducing you to more exotic species, while continuing to give you instructions on how to sustain these plants and build lasting habits in plant care.
We offer 2 subscriptions: Plant Pets Original, Plant Pet Original – Pet Friendly.
In addition, check out our one-off purchase options like: Ultimate Beginner Kit and Jungle Bundles – Air-purifying, low-light and pet-friendly.
Why should I subscribe?
As a subscriber you’ll receive interesting plant varieties, a perfectly matched pot, care information for as little as £32.
Isn’t a plant a month too much?
It totally depends on your goal. 5, 10 or 50+ it is completely up to you.
Our mission is not to push you plants, but to help you believe in this nurturing lifestyle and increase your plant care confidence. Our subscription is intentionally designed as a slow-moving journey, but at any point if you feel overwhelmed you can easily pause or cancel.
When will my subscription renew?
Subscriptions renew on the date of first order every month or quarter.
When will my subscription arrive?
Subscription boxes arrive by the end of the week - Thursdays and Fridays. We dispatch your plants on Mondays and Tuesdays, so if you place an order any time before 12pm on Friday, you’ll be added to the following Monday's order list for delivery.
Where do you deliver?
We currently deliver to all postcodes in the UK.
Can I make changes to my subscription?
Yes, you will be able to make any change by contacting us or yourself via customer portal. Please note that changes like name, address and type of subscription must be made before order is generated. If you would like to make any change to the generated order, please contact us by email and we take changes into account, if order has not been dispatched.
Can I cancel my subscription?
Of course, anytime! We want you to be 100% happy with your order so you can cancel your subscription at any time by logging into your account. Please note that cancelling your subscription will not halt any pre-paid orders.
I have an issue with my order, what can I do?
If you think there is a problem with any of your plants, please send us a picture of your plant/pot and the packaging it arrived in (with your address label visible) within 3 days of receipt. We will replace plants that have been significantly damaged, but for superficial wear and tear, we may offer customers a discount code instead.
As a rule, we do not offer refunds to customers for undamaged plants and pots.
My delivery hasn’t turned up
If you are expecting a delivery and it hasn’t shown up please contact our delivery partners in the first instance. If this fails, let us know by emailing us on hello@plantpetclub.co.uk.
We endeavour to deliver on time, always, but sometimes things happen beyond our control and we will have to arrange redelivery or replacements for you. Due to the perishable nature of plants, we cannot take responsibility for missing deliveries if the customer has not contacted us within 3 days of the scheduled delivery date.
I opened my box and plant is looking a bit tired. What do I do?
Transportation is a bit of an ordeal for plants. Being wrapped in plastic in a box, conditions are far from ideal, especially if the weather is hot. Just like us, plants need more hydration and may need a bit of a pick-me-up when they arrive.
Whatever the weather, you should unpack the box and give the plants some water as soon as you can after you receive them, even if you aren’t able to plant them up immediately. They’ll perk up in no time.
How do I return the plant I didn’t like?
We unfortunately can't accept returns on plants that arrived healthy but you somehow don't like. We constantly update our curation based on customer feedback, so please do let us know why and if it's something we hear from multiple customers we'll 100% take action.
If your plant arrived damaged due to transit, please immediately send us a photo and we'll be happy to replace it.